How We Eventually Create System “Pull” By Truly Connecting with the Person Before Us and Refusing to Be Disappointed No Matter What Most people reading this article will have experienced being in a shop and finding themselves asking the assistant a question like: “Excuse me, where are the grapes?” You can substitute grapes for beans; …
It Wasn’t Me, Honest! Our second system fable is based on learning from system redesign work conducted in Birmingham, UK circa 2013/14. It involved numerous public service organisations, social enterprises and volunteers working in partnership. It would be fair to mention the project attracted local, national and international interest when it featured as a high-potential prototype …
The Art of Self Navigation At the core of our business is a passion for inhabiting communities; co-learning what makes us all tick, and translating those insights into actionable policy. It turns out this is more easily said than done. It’s a tough task. At the same time, we know from experience that it is one …
